Video not running

Hi, I am testing a game that I have made using Visionnaire 4.2.5. It works fine on my computer which is using Windows 8. I tried it on my friends computer, which has Windows 7, and the game works fine but the two videos do not play. There are no error messages, in the parts where the video is supposed to play it just skips to the next part of the game. Any suggestions on how to fix this?

Are you using MKV files ? Those are the recommeneded versions. 

Hi, after some experimenting I found out that in the Game Build menu under 'Saving videos' if I selected 'Store all videos in the output file' the videos played correctly on my friends computer. For previous builds when the videos didn't work on my friends computer I had selected 'Store each video in a separate video file (recommended)' as this was the recommended option. Why is 'Store each video in a separate video file' the recommended option? Should I be using this option and if so I assume that I have to set up the file structure differently? Is there some documentation on this? 

It's more of an experimental thing. For example: I found that on mac it was better to export everything into the main output file, whereas on windows it works better if you export as individual files or mix & match & add certain things into the main output vis file & some into one file per type.

Then again, others have told me it worked better for them when exporting differently. Maybe it depends on the machine the game is exported from?

This save-into-seperate-files thing doesn't work on my Windows 7, only all-into-the-game-file. It also doesn't work on Win XP, so I never use it.