License key missing

  • #1, by artiesMonday, 15. October 2018, 13:42 A year ago
    I purchased a Visionaire Studio license yesterday via PayPal and received confirmation emails from PayPal and Visionaire, but when I was supposed to return to the Visionaire website, an error 500 occured. I got no email containing the license key, and when I try to retrieve the code online I only get a message "There is no license key for this email...". Maybe this error occured because I registered a Visionaire account only after purchasing the license (so the email address was indeed unknown at the moment of purchase)?

    Unfortunately there seems to be no support link on this website, so I searched the forums. In another post regarding the exact same problem the user was advised to write a private message to Marvel; I did this yesterday (clicked the envelope symbol on his profile page), but got no answer so far. So now I have payed for a license key that I never received, and no confirmation that the problem was even noticed. Maybe Marvel is just not there at the moment, or too busy, or the email went to the spam folder, or he got the message but cannot answer (I forgot to include my email address in the text, but the message system should do that automatically, right?)

    Has anybody experienced the same error 500? Should I just wait a few days? Or am I missing something obvious here?

    Many thanks in advance,
    Clemens

    Newbie

    5 Posts


  • #2, by NigecMonday, 15. October 2018, 13:45 A year ago
    message Marvel I think he deals with these things
    Usually the license is unique to you so its done manually.. I wouldn't worry

    Key Killer

    556 Posts

  • #3, by artiesMonday, 15. October 2018, 13:52 A year ago
    That was quick smile
    I already messaged him yesterday, so I assume I just have to wait a bit.

    Many thanks

    Newbie

    5 Posts

  • #4, by afrlmeMonday, 15. October 2018, 14:28 A year ago
    alternatively you can join our discord server (link is in the footer, icon to the right of the twitter icon) & you can ping Simon & he will be able to sort it out fairly quickly - unfortunately, he's not online at the minute, but he's usually online most days until late-ish.

    Imperator

    6816 Posts

  • #5, by artiesMonday, 15. October 2018, 14:47 A year ago
    thanks for the help, but I don't have Discord installed. It's also not that pressing, I was just a bit nervous that the key was lost in data nirvana.
    Take your time, I'll be using the free version in the meantime.

    Newbie

    5 Posts

  • #6, by afrlmeMonday, 15. October 2018, 14:54 A year ago
    thanks for the help, but I don't have Discord installed. It's also not that pressing, I was just a bit nervous that the key was lost in data nirvana.
    Take your time, I'll be using the free version in the meantime.

    ok, might take a couple of days or so then. Thomas (Marvel) is often quite busy, but if I remember, I'll ping Simon later on if I see him online.

    P.S: discord can also be used via your internet browser, though the desktop application is much better.

    Imperator

    6816 Posts

  • #7, by artiesFriday, 19. October 2018, 13:21 A year ago
    Hi again,
    don't want to push, but it's been a week now. Is there a chance that the issue is looked at before weekend?

    Newbie

    5 Posts

  • #8, by afrlmeFriday, 19. October 2018, 13:30 A year ago
    I've sent Simon a message & asked him to look into it, but he's not online at the minute. Sorry.

    Imperator

    6816 Posts

  • #9, by artiesFriday, 19. October 2018, 13:33 A year ago
    Thank you, let's see what happens

    Newbie

    5 Posts

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