Registration help!

  • #1, by ygmantellWednesday, 19. July 2017, 01:07 3 years ago
    So after using the test version of 5.2.5 for a bit, I decided to purchase the engine.  I recieved my key, and downloaded V5.  Then, when I try to build my game, it says I need to register the editor.
    I go to the register editor window, and it keeps saying that my user name does not match the key.

    I know I am typing the same key in that I got in the email, and I have tried typing my full name, and my user name associated with this site.

    Please help!

    Thanks!

    EDIT:  The error says "Serial key for this username is invalid."

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  • #2, by afrlmeWednesday, 19. July 2017, 01:14 3 years ago
    Have you not purchased a license before?

    Also you meant test version of 4.2.5 & not 5.2.5, right? grin

    The username is probably your real name - or whatever you used to when you purchased the license. The license key requires that you include the -dashes too. Not sure if license is case sensitive.

    Quick question: did you download the evaluation version of V5 or did you download the full version via the licenses page?

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  • #3, by ygmantellWednesday, 19. July 2017, 01:17 3 years ago
    Haha, yeah, I meant 4.2.5

    I downloaded it via the license page.

    Also, there are four fields for numbers, each with a dash in between, so I put each set of four numbers in each field.

    Am I doing something wrong?

    Thanks!

    EDIT:  If i even try to put dashes, it won't let me hit register.

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  • #4, by afrlmeWednesday, 19. July 2017, 01:22 3 years ago
    Did you use your real name when you paid for the key? I believe name is case sensitive as is the license key which should contain both letters & numbers.

    If you downloaded the full version via the license page, then you would have needed to input your name & license key to be able to download it. Whatever you used for that is your license name & license key.

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  • #5, by ygmantellWednesday, 19. July 2017, 01:28 3 years ago
    The key in the email was all lowercase. 
    Also, I used paypal to pay, and the name on my paypal account is not the same as my real name (for some strange reason).

    My name on the email conformation was all lowercase.

    I have tried every combonation, including both names in both cases, and the code in both cases.

    Not sure what Im doing wrong...

    Thanks!

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  • #6, by ygmantellWednesday, 19. July 2017, 01:30 3 years ago
    For the license page, I put my full name, with caps, and just pasted the key (dashes and all) from the email.

    I did the exact same thing here, with the exception that in the editor, there are dashes already in place.

    And it still did not work.

    EDIT:  Just tried out the license page again, and it worked fine with my name with both caps and without.  Not sure if that matters, though.

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  • #7, by afrlmeWednesday, 19. July 2017, 01:33 3 years ago
    You downloaded the correct version of Visionaire Studio 5? RC1?

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  • #8, by ygmantellWednesday, 19. July 2017, 01:35 3 years ago
    That is correct.   Downloaded it directly from the license page.

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  • #9, by afrlmeWednesday, 19. July 2017, 01:37 3 years ago
    Strange. Maybe you should try using the resend key button on the license page. If you can't get it to work by the morrow then you should send Thomas (Marvel) a private message to let him know.

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  • #10, by ygmantellWednesday, 19. July 2017, 01:38 3 years ago
    What's strange is that  I purchased it because I exceeded 10 scenes.  Now I can have more than 10 scenes (a feature for registered users), but not build the game.

    EDIT:
    Yeah, resent it already.  I guess I will message him at some point.

    Thank you for your help

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  • #11, by afrlmeWednesday, 19. July 2017, 01:39 3 years ago
    Can you show me a screenshot of the build bit please?

    Also... quick question: windows or mac?

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